That software and firmware is governed by your support contract. I contacted dell equallogic support and they have refused to send me a download link without signing up for a new support contract i advised them that i only require a dowload of the cd that came with this originally. Do you need support on your dell equallogic san storage system. With a highly trained team of certified engineers ready to troubleshoot any dell equallogic storage issues, centricsit support is uniquely qualified to.
The lowstress way to find your next equallogic job opportunity is on simplyhired. The benefits of dell equallogic san storage the dell equallogic line of iscsi storage area networks san storage arrays gives businesses the ability to do more with less. Your business will be providing software support services to another business or individual. Supported equallogic arrays host integration tools support arrays under the equallogic ps series brand software delivery hitmicrosoft is delivered as a single package and is available for download from the equallogic support site. For customer service support or questions please email us at equallogic customer service certified channel partner help desk to learn more about the partnerdirect program and how we can assist our partners be more successful with equallogic solutions please contact the resources in your area. Dell equallogic release and support guidelines version 1. Each release is accompanied with detailed software release note documentation, enabling customers to track changes and identify the benefits of implementation of the new release, as well as getting guidance on appropriate validation and testing of the change. Free software support contract free to print, save. As always, you can download the latest equallogic software releases from our support site with a valid support contract. You will find your list of existing assets and service plans under the account management menu. Im happy to be here in san jose and out of the texas heat and thrilled to talk to our customers and partners about the benefits not only of equallogic hardware products, but of the allinclusive software included with. When running through the wizard, you can point to a folder where you saved the disk and array firmware files. Use the locale menu or click on the link that specifies your country or region. Configuring email home if a hardware component fails or if you update firmware, the group can automatically notify customer support through email.
Boardroom technologies has the most affordable 3rd party equallogic maintenance available. Series is an effective storage solution to support both your physical and virtual servers. Toggle highlighting toggle navigation print topic print topics and subtopics. From there, the ps6000x and the ps6000xv both reach eosl on november 11, 2018, giving customers a little over a year to decide on the fate of those systems. Solved ideas for old equallogic arrays data storage. Dell delivers three categories of software for the equallogic family of storage arrays. Inspired by users, the advanced software features built into the equallogic ps series enable organizations of all sizes to implement high. Please be mindful that entering the support layer of an equallogic is not supported in a normal situation by equallogic as stated in the message you will recieve upon entering. These arrays are one of the best in their class for flexible, highcapacity storage for demand processes and are a perfect fit for small to midsized businesses. Not really, but it depends on what support you have purchased, hardware support in terms of failure of professional software services. The company was considering an initial public offering on the nasdaq stockexchange, but accepted an offer from dell in 2008. Does anyone have or have access to the latest firmware, drivers, software, and manual for a dell equallogic ps6000e that they would be willing to downloadshare forwith me. The service contracts provide phone and email access to qualitylogics customer support department for product issues.
Troubleshoot, stay productive, and secure your computer with our work from home guide. Dell equallogic ps4100e hard drive array overview and full product specs on cnet. Dell equallogic ps6000xhard drive storage it support. Installing and starting the standalone gui application.
Equallogic san headquarters is a featurerich monitoring and analysis tool that provides indepth information on san functions providing storage managers with the tools needed to tune and optimize their storage infrastructure. Dell equallogic software gives you enterprise power with everyday simplicity. I need dell equallogic host integration tools for microsoft. If you have a valid warranty or support contract on your particular equipment, you will have access to service, firmware and other software. New equallogic software releases will run on legacy equallogic systems under active service agreement with dell, allowing you to bring advanced enterpriseclass san features into your existing environment. Equallogic was formed as an independent company in 2001, but was acquired by dell inc. Customer service for customer service support or questions please email us at equallogic. Hello there rhomelab, hope youve been doing well tl. Let equallogic do the work for you through their suite of advanced software. Purchasing services university of wisconsin madison. The dell equallogic array software, including equallogic firmware, equallogic group manager and equallogic manual transfer utility, gives you the functionality to meet your current needs while preparing for future demands. Displays a summary of the selected update, and provides a link to download the update. New software simplifies equallogic upgrades and management. The support services that may be covered by the document include assistance with the use of software and the identification of bugs in software.
Equallogic ps6100 support solutions experts exchange. Technical support and customer service dells support service is available to answer your questions about ps series san arrays. Additionally, customers who commit to a yearly dell prosupport contract can implement new software features and enhancements as they become available, extending the value of their investment in equallogic products. Save, sign, print, and download your document when you are done. Our goal is really to make data centers and storage as simple to manage as possible, vigil says, adding that any dell customer with a valid dell support contract can take advantage of san headquarters software, regardless of whether they bought the new ps6000 line. Adding a 2nd hard drive or solid state drive to a laptop by replacing the dvd or bluray drive duration.
Powered by adaptive ai, supportassist provides secure, automated support to keep your products running at their best. The standard position from eql and dell is that they only support vendor supplied drives. Equallogic is a data management platform that provides data access, enterprise mobility, and virtualization solutions to its clients. Its product range includes automated enterprise storage tiering, loadbalancing, and iscsibased san systems.
You will need a valid support contract to access this content. Dell strongly recommends that you enable email home, to expedite customer support becoming engaged in solving any problems. The equallogic ps6100e continues the equallogic tradition of performance scaling linearly with capacity. Dell equallogic are still issuing firmware for esxi 5. You can keep the dell equallogic ps6010 after eosl park.
Visit or the dell support url specified in information provided with the. They spend most of their time trying to find a way not to help you and prove tha. Depending on the java version, the gui application for a group might have two componentsthe applet and the library. Lists available updates to equallogic software, including the ps series firmware and the host integration tools. Equallogic ps series is an effective storage solution to support both your physical and virtual servers. During a webcast held june 17 to discuss the launch, brad anderson, senior vice president of dells enterprise product group, said the new software will be available to any new or existing dellequallogic customers, as long as they have a valid support contract. With the tools for a sound data protection strategy, and automatic virtualization. Storage solutions for all enterprises about ps series groups.
A software support contract helps cement a perfect arrangement between a business owner and independent contractor. Equallogic list price sheet dated may 5, 2015 gsa supply schedule number na dated na. Equallogic ps6100xv, equallogic fs7500, equallogic fs7600, equallogic fs7610, equallogic ps 3060xv, equallogic ps 3065xv. Please let us know if you have any other questions. The equallogic allinclusive software model gives you the functionality required for a complete san solution at one price, eliminating the need to manage software licenses or multiple support contracts. Software support agreement free templates by seq legal. A strong foundation array software dell storage ps series array software provides you with advanced functions that enable virtualized storage and data protection. We work to combine the right approach with the right equipment to solve your dell equallogic storage support needs. Equallogic host software extends the functionality of the arraybased software enabling cooperation with the host.
The full software portfolio, including equallogic array software, equallogic host software and equallogic san headquarters, is included with. While the software and features of the san did what we needed, i was. But apparently you can only get it through the equallogic support page. The template assumes that support is to be provided in relation to a particular software system, rather than software generally. Equallogic ps6100xv, equallogic fs7500, equallogic fs7600, equallogic fs7610, equallogic ps. Wouldnt make sense on how to manage it, unless there was some sort of software that went with it.
Quick links technical content faqs below is a list of our support numbers for international equallogic support. Though i know theres something called the host client toolkit, or something along those lines which is the software i mentioned. Can someone provide me a link to download the equallogic not from their support site mem 1. More than just a template, our stepbystep interview process makes it easy to create a software support contract. This contract does not include microcomputers, pc or network printers or the accessories for these items. Our new dell storage update manager uses a wizardlike approach with an intuitive workflow design that guides you to help simplify the update process and also tracks the status of your updates. All the required software files are available through dells equallogic support website here. For detailed information abou t ps series arrays, groups, volumes, a rray software, and host software, see the following documentation. Additional support costs for maintaining the latest software that the dell equallogic runs on. The dell equallogic ps6010e will no longer have dell support contract options as of june 26, 2017 from there, the ps6000x and the ps6000xv both reach eosl on november 11, 2018, giving customers a little over a year to decide on the. Technical support for technical support cases please login to techdirect or call 18009453355 us only. All nonlisted, related items from manufacturers catalog or product list are available at 43% discount. Each array has fully redundant hardware and multiple network connections for high availability and io bandwidth.
Blog smb the benefits of dell equallogic san storage. Dell equallogic ps6100e virtualized iscsi san array. If you allow your support subscription to lapse you will not. If you currently have a support account please login. If you have an express service code, have it ready when you call. Equallogic host software extends the functionality of the array software enabling cooperation with the host. Dell equallogic ps4100e hard drive array specs cnet. And their scalability options were not available at the time not sure that they are now either. This hard drive array provides rapid deployment, simplified administration, reliability, enterprise performance and seamless. Dell equallogic ps6000e missing downloads, software. Speak to a knowledgeable maintenance specialist today 6128891185 boardroom technologies stocks all of its equipment so parts can ship same.
Dell emc customers can also access trusted selfservice procedures in solve or watch part replacement videos. If you do not have a support contract you cannot download the software. If you are swapping some hardware component fantasic. Dell equallogic storage support centricsit support services provides dell equallogic storage support. Jun 12, 2012 dell is also working on host integration tools for microsoft 4. Inside the sc4020 is the equallogic iscsi access stack and compellent storage center v6. Each array has fully redundant hardware and multiple network connections for high availability and. Click the contact us link, or select the dell support service from the list of services provided. Apr 16, 2018 all the required software files are available through dells equallogic support website here. Visit or the dell support url specified in information provided with the dell product. There are several dell equallogic systems losing oem support in the near future. During a webcast held june 17 to discuss the launch, brad anderson, senior vice president of dells enterprise product group, said the new software will be available to any new or existing dell equallogic customers, as long as they have a valid support contract.
For tested components listed in this compatibility matrix, and for the specific firmware or software version listed, dell will provide solution support under an active dell prosupport or copilot support contract, assuming that all other components in the storage solution are also under contracted support with their respective manufacturers. If you are experiencing a mission critical situation please contact technical support at. Customers on a support contract are entitled to free releases within a specified version e. Host integration tools for microsoft, vmware, and linux products as well as equallogic san headquarters sanhq management software are included with your equallogic array purchase. The support given for this product is not stellar to put it mildly. Delivery and storage of source code 100% of the time. All arrays within a group and replication partner group must be under active warranty or maintenance contract in order for the group and the replication partner group to be eligible for support. Customer service for customer service support or questions please email us at equallogic customer service certified channel partner help desk. Through endtoend solutions, you can efficiently move the right data to the right place at the right time and for the right cost. A strong foundation array software equallogic array software provides you with advanced functions that enable virtualized storage and data protection. San is in as data centre so ideally id rather not have to go back in there again if at all possible, or purchase a console cable.
Technician, replacement part or unit depending on service contract will be dispatched if necessary following phonebased troubleshooting. You can keep the dell equallogic ps6010 after eosl a great maintenance contract will help. Software developmentatch 8 development, business analysis, and quality assurance tasks. Dell blades up equallogic storage arrays the register. Equallogic worked closely with microsoft to ensure full integration of all the equallogic ps series storage arrays, including the new 300e, running on windows with the software vendors dpm. I can understand why you may not want to put the system back under a support contract just to get the software that came with your equallogic. Equallogic hardware support boardroom technologies. You can keep the dell equallogic ps6010 after eosl park place.
Dell equallogic is a line of iscsi storagearea network san devices. Dell launches new equallogic storage solutions for smbs. Dell equallogic ps4210 installation and setup manual pdf. Likelihood to recommend dell equallogic is well suited in a virtual environment where the ability to quickly create new volumes is important. The dell equallogic ps6010e will no longer have dell support contract options as of june 26, 2017. The software seems to be pretty good but all the hardware was consumer grade and i could have built it for a lot less. The first end of service life date to mention is just days away. You are running a support command, which is normally restricted to ps series technical support personnel. Develop software in accordance with customer requirements. The foundation of the equallogic storage solution is the ps series group, which includes one or more ps series arrays group members you can connect to an ip network and manage as a single system.
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